IT Support for Homes & Small Businesses Across the West Midlands
Friendly, straightforward computer and Microsoft 365 support for home users, sole traders and small businesses. We provide remote IT support throughout the UK and onsite IT support across Birmingham, Sutton Coldfield and the wider West Midlands.
Remote computer help from £29 · Business IT support from £29/user/month · West Midlands onsite coverage
Just need something fixed?
Get help with a computer problem without signing up for a monthly plan.
Remote computer help
Tell us what's wrong. We'll assess the issue and agree a price before any chargeable work begins. More complex problems are quoted individually.
- No subscription or ongoing commitment
- Windows errors and slow computers
- Outlook, email and software problems
- Printer and Wi-Fi troubleshooting
- Software installation assistance
- Seven days' follow-up for the same reported issue
Need help in person? Onsite IT support is £69/hour for one-off customers.
A clear price before we start
Use our contact form to explain what's happening and which computer or software is affected.
We'll assess whether remote support is suitable and agree the job price before starting paid work.
We'll guide you through an attended remote support session. You approve the connection.
If the same issue returns within seven days, contact us for follow-up help under the original job.
Ongoing help for your home computer
One monthly price for routine remote support, with regular computer health checks.
Home Computer Care
For personal and household use.
- Remote help with everyday Windows issues
- Slow computer troubleshooting
- Software installation assistance
- Personal email and Outlook support
- Printer and Wi-Fi troubleshooting
- Windows update checks
- Windows Security and antivirus checks
- Existing backup and OneDrive checks
- Quarterly remote computer health check
- Remote support for reasonable everyday usage
Monthly rolling service. Onsite IT support is available at the subscriber rate of £49/hour, with a one-hour minimum. Hardware, paid software and managed cloud backup are not included.
Someone to turn to when things go wrong
A monthly plan gives you a regular point of contact for common computer problems, rather than arranging a separate one-off job each time.
Regular health checks
Every three months, we'll arrange a remote check covering Windows updates, basic computer health, security settings and the status of existing backups.
No long-term commitment
Pay monthly on a rolling subscription. Full terms and cancellation arrangements will be provided before you subscribe.
Managed IT support for small businesses
Reliable remote IT support for sole traders and small businesses, with Microsoft 365 help, managed security and backup options. Our onsite engineers also cover Birmingham and the wider West Midlands.
Everyday IT Support
For sole traders and small businesses that want reliable remote help with everyday IT problems.
- Remote IT support during business hours
- Windows computer troubleshooting
- Outlook and Microsoft 365 assistance
- Email and software troubleshooting
- Printer and connectivity support
- Windows Security and antivirus configuration checks
- Monthly rolling subscription
Support & Protection
For businesses that want day-to-day IT support alongside proactive computer management.
- Everything in Business Essential
- Computer health monitoring
- Managed Windows updates
- Windows PC file backup for one supported computer per user
- Microsoft 365 backup for one licensed user
- 100 GB combined backup storage per user, pooled for teams
- Backup monitoring and restore assistance
- Managed Microsoft Defender for Business where the customer has an eligible licence
- Priority support queue
Enhanced IT Care
For businesses wanting more proactive attention and an enhanced support arrangement.
- Everything in Business Managed
- 200 GB combined backup storage per user, pooled for teams (instead of 100 GB)
- Scheduled quarterly remote IT review to discuss issues, check device health and identify improvements
- Highest support queue priority
- Monthly rolling subscription
Getting IT help is straightforward
Tell us what you need
Contact us about a one-off problem or choose a monthly support plan for your computer or business.
Agree the service
For one-off work, we'll confirm the price before starting. For subscriptions, we'll arrange secure monthly Direct Debit and confirm your onboarding.
Get connected
When support is needed, we'll explain how to start a secure remote session. You'll approve access before we connect to your computer.
Remote IT support UK-wide. Onsite IT support across the West Midlands.
Remote IT Support
Many computer problems can be investigated and resolved remotely. We'll guide you through connecting securely, and you'll approve attended access before we connect.
Request Remote Help
Onsite IT Support
There's a one-hour minimum, and after that you only pay for the time used. Our usual onsite area extends up to 30 miles by road from Sutton Coldfield (each way). For addresses further away, our hourly rates stay the same and we'll agree any additional travel cost before booking. Explore our service areas.
Planned installations and larger projects: We provide a fixed quote based on the agreed scope, rather than adding hourly charges for work covered by that quote. Extra work is agreed separately.
Enquire About an Onsite VisitAreas we cover in the West Midlands
Looking for IT support near you? We visit homes and small businesses across Birmingham, the Black Country and neighbouring West Midlands towns, generally up to 30 miles each way by road from Sutton Coldfield. Remote support is available UK-wide.
Birmingham & the Black Country
Onsite IT support in Sutton Coldfield, Birmingham, Erdington, Great Barr, Aston, Perry Barr, Walsall, West Bromwich, Dudley, Wolverhampton and surrounding areas.
Nearby towns & cities
We also welcome enquiries from Solihull, Coventry, Lichfield, Tamworth, Cannock, Nuneaton, Bromsgrove, Redditch, Stourbridge and nearby locations. Coverage depends on the driving distance to your address.
Questions about our IT support
How much does a one-off remote fix cost?
Remote IT help starts from £29. We'll assess the issue and agree the price before chargeable work begins. More complex problems are quoted individually.
Do I need a monthly subscription?
No. You can request one-off remote IT support without subscribing. Monthly plans are available for customers who want ongoing help.
What happens if the same problem comes back?
One-off remote fixes include seven days of follow-up support for the same reported issue. New or unrelated problems are quoted separately.
Does the £19.99 Home plan include antivirus?
Windows computers include Microsoft Defender Antivirus. As part of Home Computer Care, we'll check your existing antivirus protection and Windows Security settings, and help with any issues we find. A separate paid antivirus subscription isn't included.
Can I subscribe for more than one computer or user?
Yes. Contact us with the number of computers or users you need covered. We'll confirm the monthly total and arrange the appropriate Direct Debit subscription.
How are monthly subscriptions paid?
Monthly subscriptions are collected securely by Direct Debit through GoCardless. Your service onboarding is confirmed separately after signup and the required payment checks.
Can you access my computer without permission?
Attended remote support sessions require your approval. Any separately agreed unattended access arrangement would require your explicit authorisation.
Do you provide onsite support?
Yes. We provide onsite IT support across Birmingham, Sutton Coldfield and the wider West Midlands, generally within 30 miles each way by road from Sutton Coldfield. One-off customers pay £69/hour and monthly subscribers pay £49/hour, with a one-hour minimum and additional time billed proportionately. See our coverage area.
Are Microsoft 365 licences included?
Microsoft 365 subscriptions are purchased separately. If you already have Microsoft 365, you can keep your subscription and we'll help support it. Centrally managed Defender for Business requires an eligible Microsoft licence.
Is there a long-term contract?
Our monthly services use rolling subscriptions rather than fixed annual commitments. Full terms, cancellation arrangements and service exclusions are provided before signup.
Looking for reliable IT support?
Whether it's one computer problem or ongoing support for your business, tell us what you need. We'll explain the next step and the cost before any chargeable work begins.